Legal

Refund & Cancellation Policy

Pre-Launch Notice

This policy is published for pre-launch informational purposes. Final terms will be confirmed prior to commercial launch. No bookings are currently being accepted.

Effective

June 2025 (Pre-Launch Draft)

1. Direct-Pay Rental Cancellations

Notice Given	Planned Fee
48+ hours	No charge — full refund if prepaid
24–48 hours	One (1) day rental charge
Less than 24 hours	Two (2) day rental charge
No-show	Full reservation value

All fees subject to HST. Final cancellation terms specified in the individual Rental Agreement.

2. Insurance Replacement Rentals

Insurance replacement rentals are governed by the insurer's authorization period, not standard cancellation terms. Rentals end when the insured vehicle is returned from repair or the authorization period expires. Early returns: the insurer is billed only for actual rental days used.

3. Refund Process

Approved refunds for prepaid direct-pay bookings will be processed to the original payment method within 5–10 business days of the cancellation request.

4. Vehicle Condition & Damage

Any damage not documented on the pre-rental inspection form is the responsibility of the renter or insurer as applicable. No post-rental damage charges will be assessed without documented evidence.

5. Carvia Cancellation

Carvia reserves the right to cancel a booking if the renter does not meet eligibility requirements. In such cases, any prepaid amount will be refunded in full.

6. Governing Law

This policy is governed by the laws of Ontario and the federal laws of Canada.